Shipping policy

In short: every item is dispatched from our partner workshops in India with tracking. The exact shipping cost for your basket is always shown at checkout before you pay.

Processing time

Orders are prepared within 1–3 business days after payment. As soon as your parcel is dispatched you receive an email with a tracking link.

Delivery times (estimates, after dispatch)

EU countries, UK, Switzerland and Norway: usually 5–14 business days, depending on the item and carrier.
Rest of the world: 7–20 business days.

Delivery times are estimates and can be longer during holidays, carrier delays or customs checks.

Shipping costs

Shipping is charged per partner shipment and calculated at checkout:

Jewellery is sent individually by tracked international express courier. This costs noticeably more than standard post — around €65–70 per jewellery order to most EU countries (checked October 2026).
Hair extensions ship by DHL — around €9 per order to most EU countries.
Cotton basics ship by tracked post — around €17 per parcel. A few basics cannot yet be delivered to every country; checkout will tell you if your address is not covered.

Orders with items from different partners

Items from different partners (for example jewellery plus socks) travel in separate parcels, and each parcel has its own shipping charge. You see the total at checkout before paying.

Import VAT and customs

Orders ship from outside the EU. Your country's import VAT, an EU customs duty of €3 per item type (since 1 July 2026) and the carrier's clearance fee may be collected on delivery. These are not included in our prices. Orders over €150 may also attract standard customs duty.

Tracking your order

Use the tracking link in your shipping email, or open your order from the order confirmation email or your customer account. Questions? Email eswarmba05313@gmail.com with your order number.

Lost or delayed parcels

If your parcel has not arrived within the estimated time, email us with your order number and we will investigate with the carrier and our partner. If it is lost, we will resend it or refund you in full.